Time.. how it just flies by. First it was wednesday when i was doing the Wordless Wednesday Not... and then suddenly it became Monday again. I think i might have fallen into some time warp and when i fell back out to reality, it is Monday. Goodness.
Since it is a Monday today, i got up early to fire up the system. Have a cuppa coffee and tried to get a head start in things. By 9.10am, the dreaded *BEEP BEEP BEEP BEEP* came back on and my whole system shutdown. I turned pale as i did not pull one of my working files into the external yesterday night. I spent hours working on that file yesterday and now its probably gone. Even though my stupid gut (which is always right) was nudging me to pull it into the external, i choose to not listen to it. I must learn to listen to my gut more.
Suddenly it hit me that i needed a moment in the loo. Off on my merry way with a bunch of stuffs to read. Poo moment sometimes helps to put things into perspective :) Does these moments help you think too?
Anyways... first off was to check on the warranty of this computer. 107 days left. COOL! The smartest thing my IT guy did when he purchased these computers for us was to extend the warranty to 3 years. For a small amount of money, extending the warranty does help now.
Next was to call the support line. This time i didn't storm out of the house with the CPU under my arms and run to the service center :)
This is what transpires between the support guy and i this morning.
Timberlake: Hello. Good Morning. I am Timberlake.
me: Hello.
Timberlake: Can i have your service tag number please mam?
me: Sure. Its.. bla bla bla bla....
Timberlake: How can i help you mam?
me: My computer will not start up and its starting to beep againnnnnn.
Timberlake: Did this happen before?
me: Yes.. it happen few months back and i sent it to your service center.
Timberlake: Can you tell me the color of your power button?
me: Power button?
Timberlake: Yes.. the light on the power button. What color is it?
me: Wait. Let me turn it on and see.
Timberlake: Ok mam. Please turn on your PC.
me: Blue. Its Blue. Ops! How come it is starting up? I did try many times just now and it was just beeping away and it didn't start up. Now it is starting up. (Now i am sounding like some idiotic fool)
Timberlake: Its ok mam. (Trying not to laugh)
me: I am so sorry. It did Beep this morning and refused to start up.
Timberlake: How many times did it Beep?
me: BEEP BEEP BEEP BEEP... that is 4 beeps (sounding idiotic again)
Timberlake: Please hold on a minute and let me check what seems to be the problem when it beeps 4 times.
me: BEEP BEEP BEEP BEEP!
Timberlake: Yes i hear you mam.
me: sorry.
Timberlake: 4 beeps means its probably a problem with your RAM. Its probably dusty.
me: Oh.. what should i do? I don't like the beeps to come back.
Timberlake: Now i would need your help to shut everything down and open up the CPU. Use a rubber and rub on the golden part of the RAM.
me: rubber? to rub? You mean eraser?
Timberlake: Yes. The normal eraser.
me: But i don't know where is the RAM.
Timberlake: Oh. Its ok then. We shall send our support guy to you tomorrow and check on your system. And if the RAM is faulty, we shall replace it for you.
me: Oh.. that's very good. Very kind of you sir. Thank you.
My experience with customer service was good this morning. He was most helpful and kind. He tried not to laugh when i told him i didn't know where is the RAM. *LOL* But you see, i didn't want to open up the CPU and screw things up. The insides of the computer is a maze to me. I would probably rub something and something else would come off instead.
I got a problem now. My computer is in my bedroom. My working table is beside my bed. This guy is gonna come over tomorrow and wonder how i work with a big bed beside me and a dog and dog bed beside my working table too. *LOL* I guess we have to move the bed and the dog tonite.
move? me? whyyyyyyyyyyyyyyyyyyyyyyyyy?
20 woofs:
Ruh Ro! Move the dog - why not move the computer! Just kidding!
Your pal, Pip
So true Pip.. move the computer.. not the dog! *BOL*
woofs n licks,
Dommy
Having a good experience with any customer service rep. is a good thing! Best of luck with your computer!
Woofs and Licks,
Maggie Mae
Olla Anny, Lama sungguh tak singgah (Alamak i am hearing police siren while i am typing this - Macam Bronx New York - Haha).
Beep Beep Beep Beep.
"Off on my merry way with a bunch of stuffs to read. " - Now i am imagining you running to the loo happily like Little Red Riding Hood.. Haha.
So lucky of you Anny, dapat cakap dengan the so famous Timberlake. Ho Ho Ho
Happy Monday : )
wahhhh... your computer guy is Justin Timberlake??? Errrm, can i have his number pweese?? ;)
aiyah, you just leave the dog and the table la... bior la tu computer guy feel uncomfy... hahaha! :P
Having good customer service staff is a bonus to any organization. If only some companies understands that.
thanks a lot Maggie. Hope you are having loads of fun with your apple :)
Lamaaaaaaaaaaa jugak si Rizal ni menghilang sampai blog you suda berabuk.. hehhehehhee
like Little Red Riding Hood?? *LOL*
Quite a lucky day to be finding good support :) and very helpful one too. Timberlake jugos! hehehhehee..
Happy Monday to you too Rizal!
Aiyaa Dommy, you kick the woman out and then push that beepy computer out also. The cheek of her wanting to move you outside ... LOL!
And you actually said 'beep, beep, beep, beep' to the customer service guy, ah Anny? LOL!
actually.. his name was Justin.. *LOL* i came up with them Timberlake :p call support at 1800-88-tooooooot (saya kasi sms la now that i have your henpon)
urmms.. it is not wise to invite strange men to your bedroom.. isn't it so? *gulps*
aiyaaaa.. kick me out pulak.. why laa you give Dommy thoughts. He might just kick me outs. No walking space laa... his bed and his poang all in my room too :D
urmmmss.. yes.. i did.. say 'beep beep beep beep' unconciously.. cos i was trying to remember how many beeps.. so i was counting them as i was saying them.. aiyaaa.. now i sound super idiotic. malu saja.
Hope the guy comes to fix the computer. I wouldn't have a clue either where the RAM is or anything else inside that box. It might be easier to move the computer. Hope it all works out for you.
Have a great week.
The guy will come.. :) But i would be moving the computer to the hall.. not moving Dommy to the hall :)
I do know where the RAM is.. but i am petrified of the stuffs in the box... hahahaha.. there's just so many things in there.
Have a good week too ahead Marg!
Bwhahahahahahaha...OMD, you should haves heard my mum laughin' when hers read rubber...sorry, I knows...hers ain't right. Language translation is nice. I'm glad you clarified dat.
UH, hers still laughin' though!
Puddles
We doooooooo call them rubbers here.. even kids in schools hahhahahhahaa but i thought it was kinda funny that he would ask me to use a rubber to rub the RAM. I am definitely not a technical person. Glad your momma had a good laugh Puds.. all over them rubber(s) ;p
We had some computer problems last night! SCARY! Beth was quite upset and Mike worked for 3 hours on it and kinda got it fixed. She said time for a new one. I think Mike will be working on it again tonight -- he said no new one.... I agree! Move the computer -- not YOU!
well at least the customer service guy didn't laugh too much...lol
We always start computer support calls with 'We know nothing about computers'. Usually it helps!
Good luck with the beeps.
XXXOOO Daisy, Kendra & Bella
That's great you had such a good experience with customer service. That is not always the norm. So yay for that at least. I hope they are able to fix the problem when they arrive tomorrow!
*snicker* I'm not laughing at you! Really! I hope you get it all sorted out tomorrow!
We found this whole post very entertaining. Until we got to having to move the dog - that's not funny at all! :)
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