Time.. how it just flies by. First it was wednesday when i was doing the Wordless Wednesday Not... and then suddenly it became Monday again. I think i might have fallen into some time warp and when i fell back out to reality, it is Monday. Goodness.
Since it is a Monday today, i got up early to fire up the system. Have a cuppa coffee and tried to get a head start in things. By 9.10am, the dreaded *BEEP BEEP BEEP BEEP* came back on and my whole system shutdown. I turned pale as i did not pull one of my working files into the external yesterday night. I spent hours working on that file yesterday and now its probably gone. Even though my stupid gut (which is always right) was nudging me to pull it into the external, i choose to not listen to it. I must learn to listen to my gut more.
Suddenly it hit me that i needed a moment in the loo. Off on my merry way with a bunch of stuffs to read. Poo moment sometimes helps to put things into perspective :) Does these moments help you think too?
Anyways... first off was to check on the warranty of this computer. 107 days left. COOL! The smartest thing my IT guy did when he purchased these computers for us was to extend the warranty to 3 years. For a small amount of money, extending the warranty does help now.
Next was to call the support line. This time i didn't storm out of the house with the CPU under my arms and run to the service center :)
This is what transpires between the support guy and i this morning.
Timberlake: Hello. Good Morning. I am Timberlake.
Timberlake: Can i have your service tag number please mam?
me: Sure. Its.. bla bla bla bla....
Timberlake: How can i help you mam?
me: My computer will not start up and its starting to beep againnnnnn.
Timberlake: Did this happen before?
me: Yes.. it happen few months back and i sent it to your service center.
Timberlake: Can you tell me the color of your power button?
me: Power button?
Timberlake: Yes.. the light on the power button. What color is it?
me: Wait. Let me turn it on and see.
Timberlake: Ok mam. Please turn on your PC.
me: Blue. Its Blue. Ops! How come it is starting up? I did try many times just now and it was just beeping away and it didn't start up. Now it is starting up. (Now i am sounding like some idiotic fool)
Timberlake: Its ok mam. (Trying not to laugh)
me: I am so sorry. It did Beep this morning and refused to start up.
Timberlake: How many times did it Beep?
me: BEEP BEEP BEEP BEEP... that is 4 beeps (sounding idiotic again)
Timberlake: Please hold on a minute and let me check what seems to be the problem when it beeps 4 times.
me: BEEP BEEP BEEP BEEP!
Timberlake: Yes i hear you mam.
Timberlake: 4 beeps means its probably a problem with your RAM. Its probably dusty.
me: Oh.. what should i do? I don't like the beeps to come back.
Timberlake: Now i would need your help to shut everything down and open up the CPU. Use a rubber and rub on the golden part of the RAM.
me: rubber? to rub? You mean eraser?
Timberlake: Yes. The normal eraser.
me: But i don't know where is the RAM.
Timberlake: Oh. Its ok then. We shall send our support guy to you tomorrow and check on your system. And if the RAM is faulty, we shall replace it for you.
me: Oh.. that's very good. Very kind of you sir. Thank you.
My experience with customer service was good this morning. He was most helpful and kind. He tried not to laugh when i told him i didn't know where is the RAM. *LOL* But you see, i didn't want to open up the CPU and screw things up. The insides of the computer is a maze to me. I would probably rub something and something else would come off instead.
I got a problem now. My computer is in my bedroom. My working table is beside my bed. This guy is gonna come over tomorrow and wonder how i work with a big bed beside me and a dog and dog bed beside my working table too. *LOL* I guess we have to move the bed and the dog tonite.
move? me? whyyyyyyyyyyyyyyyyyyyyyyyyy?